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Friday, September 12, 2008

Chase's New Deposit-Friendly ATM Rocks My World. Yours Too.

All I have to say is WOW. Finally someone got it right.

On my way to work this morning, I stopped at a Chase Bank to deposit a check (I recently left WaMu because of their lack of a mobile banking system and limited number of ATMs in NYC) and I was pleasantly surprised with what I saw - new ATM machines!

Until now, my main gripe with Chase had been its antiquated ATM deposit system. I'd have to fill out a deposit envelope AND a deposit slip - most of it being duplicate information. I could never remember my account number (new customer) so I'd just scribble my debit card number on both forms and hope it would all work out.

No more.

Chase's new "deposit friendly" ATM machines are simply amazing. No deposit slip. No deposit envelope. No account number! The process is so quick and so simple that I could actually feel my heart beating faster and faster because I kept thinking I was forgetting something.

Nope. All you do now is swipe your debit card, press the on-screen 'make a deposit' button, and the machine sucks up your (endorsed!) check. The screen then displays the scanned image of your check and the amount of the deposit. Confirm. Done. Finito!

Does that make you nervous? No worries. You can opt to get a printed receipt with an image of your scanned check on it!

Chase began rolling out the new ATMs over the summer so keep an eye out for them.

23 comments:

Tova Leah (Julie) said...

Wait a second. Is this why there are never any envelopes or deposit slips anymore? Can you do this in all of the Chase ATMs that take deposits?

Joe said...

You can only do it at the new "deposit friendly" Chase ATMs. They look kinda futuristic and have green flashing lights. There will likely be some sort of signage letting you know.

As for the lack of deposit slips and envelopes, there definitely weren't any at the Chase with the new ATM. SO it could be one of two things: either you came across a Chase with "deposit-friendly" ATMs or you came across a Chase with old ATMs and lazy employees :)

Anonymous said...

Joe - I've been a Chase customer all the way back to the days when it was First Chicago Bank, and been a heavy ATM user all this time. I've never used a deposit slip when I deposit checks, and never seen any instruction to do so. Envelope, yes, but not a slip. Never noted any problems.

Anonymous said...

I just visited a Chase ATM today here in Kentucky (a regular machine). I was upset to find no envelopes in the rack, but I found out that the machine dispenses one from the same slot that the deposit will be inserted into.

Joe said...

@Kentucky user

Really? That's interesting. I wonder if the machines vary by region. Anyone else experience something similar?

JC said...

Now if they could just get the cash deposits to post to your account in under 4 business days.... Haha... 1 step forward and 3 back

Anonymous said...

What??? have you guys heard about BANK OF AMERICA they've been doing it for about two years already. Chase what BofA does.... lol

Anonymous said...

For some reason Chase has disabled the deposit function on their ATMs. That highly deposit "unfriendly" I think it's part of a ploy to force customers into the bank during business hours, so they can face a storm of banker trying to get you to take out an unwanted loan when you only wanted to deposit your check.

Eddie said...

Do you have to do one check at a time?

Joe said...

@Eddie

Yup! You can put in a bunch of checks at once and it reads all of them. I've tried it. Pretty awesome!

Anonymous said...

I just wanted to say that you are such a fag. Yep, that's the totality of my argument. But anybody who would promote the "greatness" of such a money hungury corporation as Chase is an obvious idiot.

Joe said...

Thanks for the honest feedback, Anonymous!

Comment Terry said...

@Anonymous

Fag is as fag does. "Hungury" isn't a word.

Fallon said...

Anyone who would promote hateful ignorance by using such foul prejudices as "fag" is an obvious idiot.

Idiot is as idiot does.

Amy said...

I was curious as to whether or not you could deposit more than one check at a time. I was entering each check one at a time and it was annoying the people behind me waiting to withdraw cash! Thanks for answering that question...so we can put all of the checks in at once and the ATM will calculate the amount? Very cool and about time!

Joe Moran said...

@Amy yup! I believe you can put in a stack of up to 50 bills. It's pretty sweet :)

Sue said...

The way you described your first experience with this ATM is exactly how it was for me. It was almost an hour ago and I am still jacked up on the adreneline!
I am saved from my own feeble arithmatic (that's even with a calculator)and i get a copy of the checks right out of the machine. Truly Awesome.

Anonymous said...

This new technology seems great, until it wont scan your check and you are forced to go into the branch to deposit it. This has happened with about 1/2 the checks I've tried to deposit over the last few weeks.
Chase's attempt to save $0.40 per deposit winds up costing you several times that amount in time waiting in line at the branch. I hope the get it right soon.

Craig said...

They are great unless you are depositing cash. The last 3 deposits Ive done at least one bill, regardless of the "shape" it is in, is rejected. Leaving me to have to go inside, stand in line and deposit that bill. It would be nice if the envelope was still an alternative at the ATM. Otherwise deposit friendly banking becomes deposit unfriendly banking

Joe Moran said...

@Craig I haven't experienced that yet but you raise a really good point. As it stands, it seems the new system can either be really convenient or really inconvenient. The ATM doesn't offer much in the middle ground. Let's hope Chase is hearing this feedback and puts an automated backup system in place.

Anonymous said...

I was excited about these new ATM machines. Too bad that only lasted a few minutes. Now i dread using these awful machines to make a deposit. It never fails. I almost always end up with a check or bill that is rejected by the machine, forcing me to go inside and deal a person anyways.

This defeats the whole purpose. I wish they'd go back to the old machines, at least those worked. I'm all for technology and new things, as long as it WORKS. Maybe they could learn a thing or two from BofA's ATM machines...

Kristin said...

Hooray!! Less human contact!!

Anonymous said...

If you deposit cash in a chase Atm how does it take for it to go threw